Knowledge

Scoped context for agents that need to understand real systems.

Attach vector collections and graph knowledge to deployments with explicit scope, permissions, and environment-aware access control.

Deployment
Knowledge scope
├─ vector: support-docs
├─ vector: policy-playbooks
└─ graph: customer-systems
Runtime access
Trace records usage

Context should not be a global bucket.

Production agents need access to real documentation, policies, customer context, systems, relationships, and operational data. But that access has to be scoped by deployment, customer, environment, and permission level.

Unscoped context
→ unclear access, hard to audit
Scoped knowledge
→ explicit permissions, traceable usage

Searchable documents and structured operational context.

Vector knowledge
Docs, playbooks, support articles, policies, product docs, searchable text
Graph knowledge
Entities, relationships, systems, accounts, dependencies, ownership, structured operational context

Attach only the context a deployment is allowed to use.

Scope by deployment
Scope by customer or account
Scope by environment
Define read/read-write access
Keep knowledge usage observable
knowledge configuration
knowledge:
  vector:
    - support-docs
    - policy-playbooks
  graph:
    - customer-systems
permissions:
  support-docs: read
  policy-playbooks: read
  customer-systems: read_write
scope:
  customer: customer_2481
  environment: customer-cloud

Knowledge access appears in the run timeline.

When an agent queries knowledge, sypho records what context was accessed and how it influenced the run alongside skills, tools, approvals, logs, and results.

run.started
knowledge.query: support-docs
knowledge.result: policy-playbook
tool.call: create_case
step.completed
run.completed

Why teams manage knowledge through sypho.

Explicit context

Attach the right knowledge to each deployment instead of relying on broad global access.

Customer-aware scope

Limit context by customer, account, environment, or product boundary.

Vector and graph support

Combine searchable documents with structured relationships and operational context.

Runtime control

Apply permissions to what agents can read or update.

Traceable usage

See knowledge queries and accessed context inside run traces.

Give agents the context they need — and the boundaries production requires.

Join the sypho waitlist and help shape knowledge infrastructure for production agents.

Join waitlist